ActiveReaction stores collected data as securely as possible and has taken the appropriate organisational and technical measures to comply with the European General Data Protection Regulation (GDPR), such as (but not limited to):

• We use SSL encryption (Secure Sockets Layer) for all our Internet Connections.
• We have an appointed Data Protection Officer (DPO).
• We continuously perform IT security checks to ensure that our infrastructure security is up-to-date.
• We always sign a Non Disclosure Agreement (NDA) or Data Processes Agreement (DPA) with our clients.

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ActiveReaction processes all data on fully-owned hardware, which means that we have full control over our servers; third parties have no access to them.

The ActiveReaction servers are located in the fully certified (ISO 27001:2013, ISO 9001 and NEN7510) DC2 Data Centre in Amsterdam, The Netherlands. KPN (the previously state-owned Dutch Telecommunications Service Provider) and XS4ALL (a leading Dutch Internet Service Provider) deploy much of their hardware there too.

The data centre is operated on a 24/7 service and has round-the-clock physical access security using fingerprinting techniques, making unauthorised access to the data centre impossible.

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ActiveReaction does not encourage nor accept any client data to be sent via e-mail.

Instead, we strongly advise our clients to use our secure ActiveReaction Data Rooms, which allows members to securely upload and download (sensitive) data to and from their assigned room(s). This data exchange method strongly diminishes the risk of client data being read or intercepted by unwanted parties.

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